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Frequently Asked Questions
General Business QuestionsCalibration QuestionsOnsite Calibration QuestionsRepair ServicesShipping LogisticsBilling Account ManagementMiscellaneous QuestionsInternational Orders
How do I get in touch with you?
You can reach Stratatek Test & Measurement through multiple channels:
• Call us at 1(888) 868-4546.
• Contact US via our o(https://www.stratatek.com/quote)nline form.(https://www.stratatek.com/quote)
• Email us at info@stratatek.com.(mailto:info@stratatek.com)
• For more details, visit our website.(https://www.stratatek.com/)
• You can also visit our stores on Amazon (https://www.amazon.com/s?me=A1HD5VZS5987S3&marketplaceID=ATVPDKIKX0DER)and eBay.(https://www.ebay.com/str/stratatektestandmeasurement)
What payment methods do you accept?
We accept:
• Purchase orders for established accounts.
• MasterCard, Visa, American Express, and PayPal.
• Wire transfers and letters of credit for international customers.
Do you require a purchase order (PO) before my service order is processed?
• In-lab calibrations: A PO is not required before work begins, but a PO or credit card is needed before the instrument is returned.
• Repairs and onsite services: A PO is required before service begins or before technicians are dispatched.
How do I pay for my quote?
Please contact our sales representatives at 1(888) 868-4546 for assistance to securely add your card to your quote.
Do I need a Return Authorization (RMA) number?
Your quote number serves as your Service Order number. While not required, having a Service Order number is recommended for tracking your instrument during the calibration or repair process. When we generate the Service Order, we will determine what level of service you require, shipping information, payment method, calibration interval, etc.
Where do I send my equipment?
When you request a Service Order, we will provide instructions on which Stratatek Test & Measurement lab to ship your instruments. The closest lab may not always have the required capability.
How do I submit my purchase order?
• Email it to info@stratatek.com (mailto:info@stratatek.com)(referencing your quote number).
• Alternatively, you may include it inside the shipment box when you send in your instruments.
What is your return policy?
If you are not satisfied with your pre-owned equipment purchase, you can return it for a full refund within 14 days. Please contact us (https://www.stratatek.com/contact-us)to initiate a return.
How long has Stratatek Test & Measurement been in business?
Stratatek Test & Measurement was founded in 2008.
What is your Privacy Policy?
Please view our Privacy Policy here.(https://www.stratatek.com/privacy-policy)
Experience exceptional calibration and repair services at Stratatek Test & Measurement.
Contact us for a quote today.
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